Refund DeskLast checked August 24, 2026New system starts November 1, 2026 · 20 days to go6 things the government has not published yet

This page is written for English-speaking travellers going to Japan.

What you are buying

Group Tour Shopping and Japan Tax-Free in 2026

A tour leader can interpret, hurry the schedule and choose the stops. What decides whose purchase it is stays the passport handed across the counter at ¥5,000 before tax.

Last checked September 18, 20268 min readEvery number traces to a primary source

  • ¥5,000Minimum before tax, per shop, per day
  • Nov 1, 2026The new system starts
  • 1 / 11Of the tax-included price comes back
  • 90 daysTo leave Japan after the purchase

On an escorted itinerary the tax-free side is settled by 1 object: the passport handed across the counter when a purchase of ¥5,000 before tax is written down — Japan Tourism Agency (checked August 19, 2026).

From November 1, 2026 the tax is released after the customs confirmation at departure, so a step that used to finish inside the shop reaches as far as the last day of the schedule.

Whose purchase is it when a tour leader is with you?

It belongs to the traveller whose passport was produced, not to the person who spoke, chose the shop or settled the bill. An escort changes how a shopping hour is organised — the language used, the time allowed, the order of the stops — and none of those reach the record the shop writes. The record names one passport and one date, and every later step reads that same pair. A leader standing beside the counter is company rather than a party to the purchase.

What does the system read on an escorted itinerary?

  • The passport handed over while the purchase is being written down. That moment is the one that fixes the buyer — Japan Tourism Agency (checked August 19, 2026).
  • The total reached by that traveller in that shop on that date. The schedule around it has no field of its own.
  • The traveller carrying the goods out of Japan. At departure a terminal reads a passport, and a Red result asks for the goods themselves — Japan Customs (checked August 19, 2026).

Nothing in that list mentions an escort, a booking reference or a printed schedule, which is why a guided day and an unguided day are read identically. How the size of a party interacts with the same conditions is taken up on why the size of a party never reaches the count.

What changes for an escorted itinerary on November 1, 2026?

  • The tax is released after the customs confirmation rather than at the register, so the shop takes the tax-included figure and the money arrives later in the schedule.
  • The division between general goods and consumables ends, so two visits to one shop on one date form a single total for that traveller.
  • The sealed bag is gone, so a purchase can be opened between one stop and the next instead of waiting for the flight.

Purchases dated up to October 31, 2026 are read under the earlier arrangement, so a schedule straddling that line carries two kinds of shopping day.

What does an escorted itinerary leave unchanged?

  • The qualifying line is ¥5,000 before tax, reached by one traveller in one shop on one date, which reads as ¥5,500 on a tax-included tag.
  • The passport crosses the counter while the purchase is being recorded, and a purchase not recorded then is not attached to a passport afterwards.
  • The goods leave Japan with the traveller who bought them, inside the 90 days that begin on the purchase date.

Where does this surface on a guided itinerary?

The leader stands at the counter to interpret

Interpreting moves language across the counter, and the record still moves a passport across it. The traveller who wants the purchase attached to their own name is the traveller who hands the document over, whatever language the sentences around it are in.

Free time is written into the afternoon

A shop entered alone during free time is read exactly as a shop entered with the group. There is no separate track for unescorted hours, so the same line and the same passport apply inside them.

The schedule returns to the same shop on two dates

Two dates produce two totals, and neither of them lends anything to the other. A traveller who spends lightly on both visits can end the trip having reached the line on neither, even though the same shop was entered twice.

The leader brings the departure time forward

A hurried queue does not change what has to happen in it: the passport is produced while the purchase is being written down. A slip taken away without that step is a slip, and the purchase behind it is not reopened later in the schedule.

The printed schedule marks a shop as tax-free

A line on a schedule is a description of the plan rather than a condition of the system. What the published conditions read is the passport, the shop and the date, so whether a particular counter handles the paperwork is a question for that counter.

A guide says the passports can stay in the hotel safe

The document is needed at the counter at the moment of the purchase, so leaving it behind removes the step rather than postponing it. Travellers who intend to shop that day carry it into the shop with them.

Two travellers share a room and an identical schedule

Sharing a room, a plan and a dinner table leaves two separate counts standing. Each traveller's total is read against their own passport, and identical schedules do not produce a shared one.

The last day of the schedule is far from the shopping day

Departure has to fall inside the 90 days that start on the purchase date. On a long itinerary that is worth checking against the earliest shopping day rather than the latest one.

The leader is replaced partway through the trip

A record already written sits between a shop and a passport, and no third party stands inside it. A change of escort therefore leaves earlier purchases exactly as they were written.

The agency issues one invoice for the tour fee

An invoice for a trip and a record made in a shop are different documents with different subjects. The tour fee describes what was booked, while the purchase record describes what was bought and by which passport.

Someone else settles the bill at the counter

Payment and registration are separate acts, and it is the second that names the buyer. The arithmetic of one traveller covering several is worked through on an itinerary where one traveller settles the bill.

A companion asks you to pick something up

The purchase attaches to the passport produced for it, and the goods leave Japan with that traveller. Where an item bought on request ends up is followed on where an item picked up on request ends up.

The call time at the airport is early

The confirmation is taken one passport at a time, and the traveller named on it is the one who stands there. What gets checked in that moment is set out on what the machine at departure checks.

The schedule leaves Japan from a different city than it entered

The confirmation happens at the point where that traveller leaves the country, counted from that traveller's own purchase date. A schedule that enters and exits through different airports does not split the record; it only moves where the reading happens.

A companion flies home on another date

Each traveller's confirmation belongs to their own departure and their own purchases. Travelling together for most of the schedule does not merge two departures into one reading.

Which of these has no published answer as of August 19, 2026?

Two of the questions an escorted itinerary raises are still open.

  • Standing in for a buyer. Whether the party holding the schedule may take this step in place of the traveller who bought the goods has not been published as of August 19, 2026.
  • How long the money takes. How much time passes between the confirmation and the money reaching the traveller has not been published as of August 19, 2026.

The other open points — whether a fee is deducted, where terminals are installed, whether cash can be collected, how a payment name differing from a passport is handled — belong to the bodies that publish them: the Japan Tax-free Shop Association (checked August 19, 2026) and the Japan Tourism Agency (checked August 19, 2026), with the departure step described by Japan Customs (checked August 19, 2026). A tour operator can describe only its own arrangements.

With those points unpublished as of August 19, 2026, an escorted schedule can be planned around the settled part: the passport is produced while the purchase is written down, and the goods leave with the traveller named on it.

Which questions come up when a leader is travelling with you?

Does having a leader change the procedure?

The published conditions name a passport, a shop and a date, and none of those three is an escort.

Does interpreting at the counter change the record?

The record follows the passport that was handed over, whichever voice did the explaining.

Can the passport stay at the hotel during a shopping stop?

It is needed at the counter while the purchase is being written down.

Is shopping during free time treated differently?

It is read the same way, because the conditions do not ask how the hour was organised.

If the schedule visits one shop on two dates, is that one total?

Two dates make two totals, and neither one carries the other.

If the schedule calls a shop tax-free, does that settle it?

A printed schedule describes a plan, and the conditions read the passport, the shop and the date.

Does it have to be a shop the guide chose?

The published conditions contain no field for how the shop was reached.

Can a purchase be registered after leaving the counter?

The passport is produced while the purchase is being recorded, not afterwards.

Does the traveller attend the departure confirmation personally?

A terminal reads the passport, and the traveller named on it is the one it reads.

What if a companion flies home on a different date?

Each confirmation belongs to that traveller's own departure and purchases.

How long is there between the shopping day and leaving Japan?

90 days, counted from the purchase date.

Can a purchase be opened during the trip?

From November 1, 2026 the sealed bag is gone, so it can be used before the flight.

Does a change of leader affect earlier purchases?

A record already written stands between a shop and a passport, so it is unaffected.

Is the invoice for the tour fee a record of the shopping?

They are different documents; the purchase record is made in the shop against a passport.

Sources

Primary sources only. Each carries the date we checked it.

  1. Japan Tourism AgencyChecked checked August 19, 2026
  2. Japan CustomsChecked checked August 19, 2026
  3. the Japan Tax-free Shop AssociationChecked checked August 19, 2026

The arithmetic, done for you in the shop

The threshold is ¥5,000 before tax, per shop, per day, and receipts from different shops never combine. The Refund Japan app is being built to hold your list, tell you when a basket clears the threshold, keep receipts together and follow each refund until it lands.

Planned release: October 1, 2026. There is nothing to download yet and no waiting list — this site does not collect email addresses.

What the app will do

Nothing here is tax or legal advice, and every amount is the maximum before any handling fee. The rules can change; each page carries the date we last checked it against the primary sources. How we decide what to publish